Common questions

Clear answers. Better next steps.

Answers for plumbing, septic, scheduling, service areas, and emergency calls.

13 answers ready

Ask the Office
EmergencyDo you offer emergency plumbing?

Yes. Call the office for active leaks, backups, no hot water, burst pipes, and problems that cannot wait. The fastest path for urgent issues is a phone call.

EmergencyWhat should I do if water is actively leaking?

If you can safely shut off the water, do that first. Then call Tanker's and describe where the water is coming from, how fast it is moving, and whether anything electrical is nearby.

EmergencyCan I book an emergency online?

For urgent problems, calling is best. Online booking works well for planned service, but a real-time call gives the office the clearest picture of what needs to happen next.

SepticCan a plumber work on my septic system?

Plumbing and septic systems often overlap in Hill Country homes. Tanker's can help identify where the issue starts and what type of repair is needed.

SepticWhat does a septic alarm usually mean?

A septic alarm can point to a pump, float, power, high-water, or system issue. Avoid heavy water use and call so the crew can help determine the safest next step.

SepticDo you handle grinder pump repairs?

Yes. Tanker's helps with grinder pump alarms, unusual cycling, pump failures, backups, installation, and repair.

SchedulingCan I book online?

Yes. Use the Book Online button for planned service, or call for urgent help. Booking online is best when the issue is not actively damaging the property.

SchedulingWill I talk to a real person?

Yes. The site keeps the phone number visible because many plumbing and septic calls are easier to sort out with a real local conversation.

SchedulingWhat information helps before a visit?

Tell the office what you are seeing, when it started, whether water is still running, and which fixtures or areas are affected. Photos can also help when available.

Service AreasWhat areas do you serve?

The site keeps pages for Marble Falls, Horseshoe Bay, Burnet, Granite Shoals, and the surrounding Highland Lakes area.

Service AreasDo you serve lake homes and rural properties?

Yes. Tanker's works with local homes, ranches, lake properties, businesses, and Hill Country systems where plumbing and septic often connect.

Water SystemsDo you install or repair water heaters?

Yes. Tanker's handles water heater repair, replacement, installation, and tankless water heater needs.

Water SystemsCan you help with hard water or filtration?

Yes. The team can help with water softeners, purification systems, filtration, fixtures, and pressure-related concerns.

Ready when you are

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